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COVID-19 Community Updates

In response to the pandemic COVID-19, we find it necessary to temporarily change our daily operations and service to our apartment community.

The temporary changes are listed below:

  • The Emerald Pointe rental office will be closed to the general public and will operate via phone. If you require any services, please contact the office at 504-368-6400. Phone access will be limited to the hours of 9:00 A.M.-3:00 P.M, Monday-Friday.
  • Please like and follow Emerald Pointe Facebook page @EmeraldPointeApartmentHomes to remain updated with all the changes that will be made moving forward.
  • We are requesting that residents register through our property website at www.liveatemerald.com/ to make online payments. Should you need assistance registering online please contact the office via phone at 504-368-6400.
  • Maintenance response will be limited to emergency calls only. General service calls will be on hold until further notice. Maintenance after hour calls will be available for EMERGENCY CALLS ONLY, you may contact maintenance after hour calls at 504-368-6400 press option 7.
  • We are suspending package acceptance and pickups until further notice. Please make other arrangements for any packages you may be receiving.
  • The community fitness center will be CLOSED during this time.